Shipping & Returns
Shipping
Most orders are processed the same business day from original receipt of order, and approval of payment. We offer several options for shipping orders mostly through UPS
Shipping to Canada/Mexico: We charge and collect for shipping only. Taxes, Duties and border fees as well as any other related charges are customer’s responsibility.
Shipping outside North America: UPS charges are only for shipping. If your country charges a tariff, taxes, duties, border fees or any other kind of charge it is the customers responsibility. Lock Depot ONLY collects shipping fees, any other charges levied by your country is your responsibility to pay. We have no idea of knowing if or what the fees will be, it is the customers responsibility to determine this information.
Key Machine, Keys and Safes: All sales are final. Due to the heavy weight of some of these products and our internet software not being able to determine where they will ship from (many come directly from the manufacturer and different warehouses throughout USA) we reserve the right to make changes to shipping method and (or) prices. We will always contact you prior to any additional charges.
Whenever we offer free shipping, product will be sent by our discretion. (UPS, FEDEX, USPS, etc...)
All FREE shipping offers only includes the continental United States of America, not Hawaii, Alaska , Puerto Rico or APO/FPO addresses (if you must return items you will be charged for the shipping we paid for)
For any additional information regarding our shipping policy E-Mail us utilizing our contact page or call us toll free 1-877-365-LOCK
Return & Exchange
Discontinued items - can NOT be returned.
Factory orders - can NOT be returned.
Safes - can NOT be returned.
Key Machines - can NOT be returned.
All return items must be in new condition. If it is not resalable as brand new, it is not returnable.
No returns on orders less then $50 (not including taxes and shipping)
Upon receipt of merchandise inspect product carefully, should you find that the product does not meet your expectations, or satisfaction, contact us immediately and tell us your concerns, so we may make every effort to satisfy your purchase. see below for items that cannot be returned
Obviously we will exchange any item which was delivered defective or in the rare instance of shipping the wrong product.
We will accept stock items returned within 14 days of receiving it - MUST be in new condition, Installed units are not considered new condition.
We have a 40% restocking fee.
The customer is responsible for all shipping charges related to returns.
In the rare instance that manufacturers accept a drop ship return the re-stocking fees will be 60%
Manufacturer Warranty:
Lock Depot will accept defective returns within the manufacturer's warranty period only if sold by Lock Depot. Customer is responsible for all shipping charges related to defective replacements. Contact us if you have warranty issue so we can discuss the proper steps that need to be taken, all manufacturers are unique.
To return items follow the instructions below:
Returns must be processed through our online ordering system - go to your orders page here
After you have initiated the process from your order page you will receive further instructions
You must receive an RMA# before you return any goods to us, the RMA# must appear on your return packing label. Merchandise without an RMA will be refused, and no credit will be issued. RMA's are valid for thirty(30) days from date of issuance.
DO NOT ship anything back until you receive the proper warehouse address to ship back to - we utilize many warehouses across America.
If you ship back a return to a different address then the one we provide you, if accepted back you will be subject to a 50% re-stocking fee
All returned/exchanged merchandise must be in original factory condition and must include, all accessories, packing material, inserts, manuals, warranty cards (not filled-out) the OEM box in which it was shipped in. Do not stick a shipping label on the outside of the product box, you have to ship it inside another box the same way we shipped it to you.
Shipments of returns must be prepaid, we will not accept COD returns under any circumstance.
Orders/Items that are NOT returnable
Locksmith tools, software, electric hardware (locks/strikers), electronic devices, key machines, key blanks, safes, high security locks or cylinders of any kind, locks that have been re-keyed by you or us, any items listed as discontinued, clearance, special order items, factory drop ship or items held for more then 14 days.
Cancel an order
Orders can be canceled as long as it has not been processed for shipping. Once an order has been packaged it goes on a pallet for shipping company to pick up. Pallets are wrapped up with plastic - so once a package is on a wrapped pallet it cannot be canceled. At that point your only option is the return/exchange policy. Refused orders will be treated like a return. Factory/Special orders cannot be canceled or returned
10% Re-stocking fee for all cancelled orders.
By submitting an order to Lock Depot, inc you agree to all of above