Shipping & Returns
Most orders are processed the same business day from original receipt of order, and approval of payment. We offer several options for shipping orders mostly through UPS
Shipping to Canada/Mexico: We charge and collect for shipping only. Taxes, Duties and border fees as well as any other related charges are customer’s responsibility.
Shipping outside North America: UPS charges are only for shipping. If your country charges a tariff, taxes, duties, border fees or any other kind of charge it is the customers responsibility. Lock Depot ONLY collects shipping fees, any other charges levied by your country is your responsibility to pay. We have no idea of knowing if or what the fees will be, it is the customers responsibility to determine this information.
Key Machine, Keys and Safes: Due to the heavy weight of some of these products and our internet software not being able to determine where they will ship from (many come directly from the manufacturer and different warehouses throughout USA) we reserve the right to make changes to shipping method and (or) prices. We will always contact you prior to any additional charges.
Whenever we offer free shipping, product will be sent by our discretion. (UPS, FEDEX, USPS, etc...)
All FREE shipping offers only includes the continental United States of America, not Hawaii, Alaska , Puerto Rico or APO/FPO addresses (if you must return items you will be charged for the shipping we paid for)
For any additional information regarding our shipping policy E-Mail us utilizing our contact page or call us toll free 1-877-365-LOCK
Return & Exchange
Discontinued items can NOT be returned.
Factory orders can NOT be returned. If an exception is made you might incur 50% re-stocking fee
No returns on orders less then $50 (not including taxes and shipping)
Upon receipt of merchandise inspect product carefully, should you find that the product does not meet your expectations, or satisfaction, contact us immediately and tell us your concerns, so we may make every effort to satisfy your purchase. We will not accept any returns on locksmith tools, any items listed as discontinued, special order items, or items held for more then 14 days. Obviously we will exchange any item which was delivered defective or in the rare instance of shipping the wrong product.
We will accept stock items returned within 14 days of receiving it - MUST be in new condition, Installed units are not considered new condition. subject to a 35% restocking fee. We will accept defective returns within the manufacturer's warranty period if sold by Lock Depot. The customer is responsible for all shipping charges related to returns.
DO NOT ship anything back until you receive the proper warehouse address to ship back to - we utilize many warehouses across America. If you ship back a return to a different address then the one we provide you, if accepted back you will be subject to a 50% re-stocking fee. In the rare instance that manufacturers accept a drop ship return the re-stocking fees will be 60%
To return items follow the instructions below:
Returns must be processed through our online ordering system - go to your orders page here
You will receive an RMA# before you return any goods to us, the RMA# must appear on your return packing label. Merchandise without an RMA will be refused, and no credit will be issued. RMA's are valid for ten(10) days from date of issuance.
DO NOT ship anything back until you receive the proper warehouse address to ship back to - we utilize many warehouses across America
All returned/exchanged merchandise must be in original factory condition and must include, all accessories, packing material, inserts, manuals, warranty cards (not filled-out) the box in which it was shipped in. Shipments of returns must be prepaid, and we will not accept COD returns. No return will be accepted if it is sent back in its original box only, meaning that all products will be in their original box inside the packing box.
Orders/Items that are NOT returnable
Locksmith Tools, Software, High Security Locks, High Security Cylinders, Key Machines, Keys, Safes, Factory Orders.
We will not accept back any hardware that has been installed.
Cancel an order
Orders can be canceled as long as it has not been processed for shipping. Once an order has been packaged it goes on a pallet for shipping company to pick up. Pallets are wrapped up with plastic - so once a package is on a wrapped pallet it cannot be canceled. At that point your only option is the return/exchange policy. Refused orders will be treated like a return. Factory/Special orders cannot be canceled or returned